FAQ’s

Do you charge to look at an object?

No, I always provide a free, no obligation quote. Customers may either bring the item to me or if preferred, please email photographs to zoe.finlay@gmail.com.

I take customer care, your satisfaction and giving value for money very seriously. Whenever possible, I present more than one treatment option which offer a variation in cost alongside an honest and balanced recommendation as to the best care for your object.

Do you ever decline to conserve an item?

I may do, if I feel that I do not have the suitable equipment to carry out a treatment. I would never put an item or a customers’ trust at risk. Wherever possible, I would recommend another conservator who may be able to help you.

Occasionally, I am requested to undertake work that I do not feel is the best care for the item and in this case I would always explain my reasons to you.

Will I understand anything about what you are going to do?

I am always very happy to explain as much or as little as you like about conservation treatments and the problems associated with your object. Please never be afraid to ask any questions – conservation is not and need not be a mystery but a fascinating profession which helps people to understand their paper objects in a  new light. In addition, I return completed items with comprehensive condition and treatment reports which I encourage customers to keep safe with the object. This provides important information for future owners of your object as well as provenance and a list of any materials used during conservation.